If I could give this location a zero star rating, I would.
I took what use to be my beautiful miniature 5lb maltipoo to be groomed at Petco. Worst experience EVER! Left her there at 11:30 in the morning and at 3:45 she was still wet! Chris, the "so called-groomer" was trimming her... I questioned why he was doing it basically wet and he looked annoyed by me.... that's when I walked out into the store, as she was clearly not ready to be picked up, and could hear her screaming... I evened asked the retail clerk if this guy ever worked with small dogs.... 30 minutes later... she came out completely chopped up! Nothing about her cut was even and she was completely shaking. Bows would not stay on because her cut was so choppy and you could tell that she was never blown out! The guy must have seen my face as he said he wouldn't charge me. .. but he did say it was "her fault" because she moved a bit!! I am so ticked off as the only thing the manager said to me was that I was the only one who's ever complained about him! ...SERIOUSLY?!?! NEVER TAKE YOUR DOG TO GET GROOMED AT PETCO (unless you like the scruffy mutt look)... I am so regretting this choice. The worst part about the whole thing... nobody there ever offered an apology... just a whole bunch of excuses. =(