My mom made a reservation for 7 people a couple of weeks ago. Whoever she spoke to informed her that there was going to 75+ people in the restaurant for an occasion and that we'd be placed "upstairs" in a separate dining area - my mom agreed that it was alright. What they failed to mention was that the 75+ people were there for a wedding celebration. With very loud music. That is our biggest gripe. Had we known this, we would not have made the reservations and gone elsewhere. First of all, my grandfather was with us (he has troubles walking around) and the weather was terrible so we figured it was too much of a hassle to relocate to another restaurant. Secondly, it would have been another hassle to find another restaurant that can seat 7 people with little notice. So, we stayed for our meal. It felt like we were eating at a nightclub. Last but not least, because there was a bigger gathering for them to look after, it felt like we we're just pushed aside on the sidelines and weren't given their better quality food even though we were paying the full price for the food and services.
When we called a couple of days later to inform them of or grievance, the manager, Pal didn't empathize with us when we asked to be recompensed for our ruined experience.