Used to be one of my favorite places to go. Still has great bagels. Recently their manager (that looked weirdly like Rob Corrdry) either was fired or left, was replaced by another. Since then, the lines have been longer, and they're either constantly understaffed or their staff just doesn't quite know how to prepare food quickly and efficiently.
Will probably go a lot less, as the last few times I've gone have gotten me a little too close to late for work.... Or maybe just go for coffee instead of food. :D