Extremely poor management and employees in the main office. Be sure to document every encounter you have with them - preferably in email so you have visible record. We were notified 3 months after we moved out that we had an unpaid balance we had no idea about. This was sent straight to collections and that's how we discovered this. They claimed they sent notice "but it was out of there control for where it went once it left the office." If you feel they've charged you incorrectly, be sure to fight it because you are likely right and they are just trying to scam you out of money.