My headlight had burnt out and I called our mechanic to see if he could put a new one in, if I went to O'Reilly's to get the bulb. My mechanic wanted me to drop off the car and come back in an hour. Mind you this was at 6:45 with 3 techs waiting for work. His reason was that something else may be wrong. Really?? So my husband went to O'Reilly's and in less than 10 minutes bought the bulb and the employee put it in right than and there! Great customer service unlike my mechanic of 15 years