The customer service here was incredible! My friend and I decided to eat here during a layover. Our server, Carl, was so knowledgeable and helpful! When I ordered the vegetarian burrito bowl without cheese, he took the initiative to ask if I was vegan. (My friend and I both are.) Carl then told us that the veggies are cooked with butter and that he would, therefore, alert the kitchen staff to prepare them differently. He also said he would double-check on the tortillas. Carl did all of this of his own initiative and from his own knowledge. The truth is, my friend and I may not have known the difference had we just ordered off the menu as we had intended. But we were so very appreciative of Carl's awareness and initiative, and he really "made" our experience there! Thank you to the wonderful staff at Jose Roux at PHX!