I used to be a huge fan/loyal customer to griffin brothers at the Park Rd location. But not anymore! The management at Pineville location is TERRIBLE. The manager is a woman named Lauren.. There's so much horsing around and, acting very unprofessionally. My oil change literally took 2.5 hours and. After waiting for 2.5 hours, I went to see how much longer, and all the guys were outside on a smoke break together(??) Then surprise, surprise, they messed up something on my car. Didn't realize until a few days later that they screwed up my oil change because oil leaked all over my driveway as well as everyone whose house I happened to go to within that week!! So even after they attempted to resolve it, I still have big oil stains in my driveway due to their mistake. And now two of my friends have a souvenir from the griffin brothers in their driveway as well., which is unacceptable!!! Plus apparently they overbook appointments all the time, so don't plan on taking your car there and being there for the time they tell you! You'll waste your entire morning or afternoon because of their foolishness.