I love this place as do my dogs. I have two Shih Tzu's and a Labrador. I have taken my Shih Tzu pups here several times and they always come back well groomed and very happy! Unless your dog does not get along with others, they don't keep them in a cage. Half the salon is dedicated as an area for the dogs to roam around in comfort while they are wait. This keeps the dogs anxiety low and makes it a fun adventure for your dog. Plus they groom the dogs at the appointment time instead of giving you a drop off and then making them wait in a cage all day like some of the large corporate pet stores.
I have had always had at least one dog that has needed to be groomed on a regular basis since 2001 and this place is by far better than ANY place I have ever been before. That includes the big corporate places as well as smaller shops too.
I am glad I found them as are my dogs!