Steer clear of Brody Massage if you are in need of massage supplies. It should also be noted that they have moved from their cave creek location, and oddly, haven't published their new address anywhere online.
I purchased a massage table last week from Brody massage and was told at the time of purchase that the tables have a thirty day return with receipt. I was also told their printer was down as it was their last day at the cave creek location, and that they would send me a receipt the next day via email.
I never received a receipt. I called and asked for it again, and they said they sent it. I never received it. The table is very cheaply constructed and sways and wobbles and the adjustable legs slid down during a massage.
I call today to return the table and had the intense misfortune of speaking with two "managers". One female, one male. Both refused to give me their names. I was then told that they sent the receipt twice and they would not be sending it again and that the table was defective? Well, tough. Because all sales are final ( um, 30 days? Hello?) I was then yelled at by the manager and head of warehousing and told I just had buyer's remorse and that I was just wanting to voice my frustration and not listen. Okay, yes. At this point I very much regretted buying this terrible table from this disreputable company who won't give me a receipt. I was told, when I asked for the 5th time to be sent a physical receipt, that they would not be doing that because I clearly already had the receipt and what do I even need it for?
I was hung up on, called lazy, disorganized, flaky and stupid. I was told I could come pick up a receipt, and when I asked for the address, was refused. I asked for the owner's name and was told Brody Massage, LLC.
Stellar, all the way around. Now I'm stuck with a paperweight of a table and no way to write it off on my taxes because they won't even give me a receipt. Awesome.
Oh, and by the way, manager of the warehouse? The owner of your company is Scott Brody. So, nice job refusing simple information that I was able to pull up on the Internet.