These people are great! Our refrigerator stopped operating and we needed help quickly. Everyone we called gave us a two day or longer response time, not Urban, they were out the next morning. Our repair man Ilya was excellent, he came in pulled out the refrigerator made several tests. He then, in honesty, told us the problem and recommended we just buy a new refrigerator. Ilya could have very easily nickel and dimed us with a quick temporary fix. If you're having appliance problems I highly recommend you call Urban Appliance Repair and ask for Ilya, he was efficient, personable, honest, knowledgeable and the price was very fair.