I'm truly a fan of this place, but only during the school year. I've brought my two kids (5 & 8) here several times, and they LOVE the dumplings, as do I. They are delicate, delicious and everything a dumpling should be. We come here when they have a long weekend, or march break, or thanksgiving break... and everytime, the dumplings are amazing and the service is fantastic -- our orders come out within 10 minutes of ordering. We came here last week -- first full week of school was off. The place wasn't that busy -- maybe 5 tables full.... there were 2 tables ahead of us who were waiting. Twenty five minutes later (and I had the call ticket that showed when my food was order) and there was still nothing. My kids were starting to complain that they were starving... heck, I was starving. I go up to the young man at the counter and ask where our dumplings were. He said, "our dumplings our made fresh to order, so you have to wait.". I told him that we are regular customers and have never waited more than 10 minutes for our dumplings. The young man again argued, "but we make them fresh and we are busy". There are two tables ahead of us, and they both ordered Noodle Soups!? And he just argued, "they take time, so we will bring them to you when they are ready.". (WTF?!?!?!) The dumplings eventually came about 5 minutes later, and they were luke warm at best. Not pleased. Am hoping that they get rid of the front guy and bring back the nice lady who wears her hat sideways.....