I was excited that they opened this restaurant and was excited to eat here, as I've been at a Steak 'n Shake establishment before. However, this place just did not live up to it's name.
Food wise - this location was comparable to the other ones I've had. But, presentation wise - I was disappointed. It's not that hard to put together a burger - but yet they've managed to mess it up. Especially when I ordered the BBQ burger. Most of the bacon wasn't even on the burger - and there was BBQ sauce all over my plate. Looked as if someone had murdered the BBQ bottle on my plate.
Service is a complete joke. The first time we went - we ordered our shakes before we even ordered the food. And yet - we didn't receive them until about five minutes after we were done eating.
The second time - we saw our waitress only when she came to take our order. We didn't have a ketchup bottle on our table - and asked the person who brought the food if they could bring us one. They never did, so we took it upon ourselves to take a bottle from an empty table. Turns out - that one was empty. So we tried another - which was empty too. By the end of the meal - none of us had any water yet - so as someone was passing by, we asked her to refill our waters as she already had a pitcher. She re filled one of the glasses before running out of water. She said she'd be right back with another pitcher - but never saw her again.
This place needs to step up on their service and fire everyone there that doesn't know how to be a server.
I would've given this place one star - if it weren't for the fact that I do love their milkshakes. Just stay away from the Butter Pecan one - but it tastes nothing like butter pecan ice cream.