I've had a few experiences here and I don't think any of them were good. Seems like maybe once a year we go, have a bad experience, then remember "oh yeah, that's why we don't ever come here."
First off, a couple of years ago my wife and I went here we had an issue with undercooked food & bad service. We were later given a survey and the manager ended up contacting us and giving us a gift card for the next time we were in.
A year later we ended up using the gift card in part to get some burgers to go. We ordered online, specified exactly what we wanted on the burgers, and my wife picked it up. Apparently "plain with meat, cheese, and bun" means slather some thousand island on the burgers, because that's what they did. Unfortunately my wife didn't notice this until she got back home and had to go back to get the corrected order.
Just the other night we went again and ordered an appetizer and a couple of entrees. The entrees were different and the sides were different. They put the wrong sides with the wrong entrees. My wife eats broccoli and I do not. To me the smell of it makes me want to vomit. The manager is the one who brought out our food and I pointed out to him that the wrong sides were on the wrong plate and that broccoli weirds me out. He said he could take the plate back and get the right side on there and "it would only take a minute." Basically he indicated that to correct the problem he was going to scrape the broccoli off and put the right side on.
No, I do not want the rest of my food covered in broccoli juice. My wife and I just ended up swapping entrees.
There's a reason this place only has 2.5 stars. I think we have been here 3 times in 3 years and every time it's either bad service, bad food, or both.