Update:
I visited a second time to redeem the third service on my voucher, and the experience was much better. The front desk girl (short black hair) was welcoming, friendly and helpful. I was late, and they were still able to squeeze me in for my full service which made me really happy. Much better- rating upgraded to 4/5.
Previous Review:
As with my previous review of a different spa, this was listed on a couple website as being one of the better downtown spas.
I wasn't able to make an appointment over the phone, the line kept going to voicemail. They were quick to respond to my online request, though. In person, the concierge was professional but unfriendy. When I'm spending $160 on a non-RMT massage, I expect a little love at reception.
The reception area is also a storefront and the waiting room/lounge is connected by a wide doorway. It's not relaxing being in a robe in full view of the reception area/store. The waiting room décor was confused. There were clumps of chairs around a dining table.
My massage was as good, but not great.
I was very aware of the members versus non-members divide, because I saw a couple rooms marked "members only". It kind of made me feel like a second-class spa citizen. That's just my personal feeling, of course.
On the plus side, for those of you who like water, the pool looked very nice. Waaaaay better than Elmwood, which sucks.
With six or seven comparably priced and rated spas in the areas to try, I think I'll go somewhere else next time.