This is the second time that my husband and I have stayed at this hotel. Both experiences have been terrible. The staff is very rude and does not go out of their way to smile or go the extra mile. The decor is bright and nice, but it is not maintained very well. The lobby could use a good cleaning. Also, there is a $15/day charge for parking at this hotel. The location is great, you can walk to pretty much anywhere, but it is very noisy even on higher floors. We were mostly disappointed because we got a double room for Valentine's day and when we asked to for a king room, J.J. told us that we had booked online so we got whatever they had. We felt like we were treated as second rate citizens because we had booked online. Then when we got to the room, the faucet was so loose it fell over. It was fixed promptly, but made a bad first impression. Neither time my husband and I have stayed at this hotel have we had a good experience. I would strongly recommend staying at one of Charlotte's other nice hotels if you want a good experience.