One complaint! Michael that answers the phones is just so mean. He has no patience and never listens. It is quite frustrating. When calling to explain to him something he just repeats himself like a robot and you find yourself talking over him so then he complains that you are yelling and he hangs up. I was left in tears from him this last time, but feel relieved to know it wasn't all me since my friend and two other family member ALL that I referred here to has experienced the same issues with him. So sad. Too many people need jobs and he obviously does not like his nor people the way he speaks to those that are suffering in some way. My advice to you is not to get him on the phone or you will feel even worse than when you called about your pain in the first plain OR just be prepared so you do take think it is all you that did wrong. On a nicer note- Gina on the phones is awesome, understanding, and quite passionate.