I arrived for a 5:15pm reservation on 8/15/2012.
The hostess was not at the bottom of the stairs, so we walked up stairs to find someone to help us.
We found a cook and told him we were with the wedding party. We were promptly seated at a table by a bus-boy. He told us the hostess had left early.
Then we realized that we were at the wrong wedding table. The waiter said "oh, you must be with the 'other' wedding party and reseated us in the back.
The menu was awful. The top part was un readable. My 10 year old could have done a better job in MS Word.
We were asked for our drink orders. I asked which beers they had. I was told they had coors light. I requested one. Shortly after, the waiter came back and said they were out of coors light due to a function at another part of the casino, but I could walk upstairs to get one if I wanted.
As we looked thru the menu, we noticed the prices were higher than the prices listing on their internet site. We asked the waiter and he just shrugged it off and said they had not updated the website.
I then attempted to oder the $52 Prime Rib. I was told my the waiter that the manager did not put in the order in time and that they were out of Prime Rib for the weekend. I then attempted to oder the $45 Veal, again, the waiter laughed and said they were out of that as well.
Amazing. A restaurant at a 5 star hotel and the two meals (the two most expensive meals on the menu) I wanted were not available at 5:15pm on a Saturday evening. Wow.
So far, the prices don't match their website, No Coors Light, No Prime Rib, No Veal.
While we are ordering we tell the waiter that we were told about a 20% discount since we were all staying at the Palazzo Hotel. He confirmed that we would get the discount as long as we got out hotel receipt. One member of our party left the table to get the paper work.
Meanwhile the service was HORRIBLE !!!
One of our parties entree's was "forgotten about" and was served well after the rest of the table. Very awkward as we all tried to wait while our food got cold.
Then the bus-boys and server insisted on grabbing our plates before we were done. I actually had to grab one of their hands and insist that they put my food back on the table so I could finish it.
The silverware was very dirty and not replaced when they took it.
The waiter refused to bring more bread to the table. I finally had to beg for more bread.
Finally when the check came, we asked about the 20% discount for staying at the hotel. We were told it didn't apply to us. We asked for the manager.
The manager, who appeared to be drinking in an armpit-stained White "Penguin" polo shit came up and was very hostile. He refused to honor the 20% discount that his server agreed to. He told us that his employee was mistaken and it wasn't his fault.
Let's recap:
The 2 most expensive menu items were not available. According to the waiter, they "forgot" to order them.
The service was awful. The plates and silverware were disgusting.
The manager spent most of his time at the bar and not helping customers.
We did not get the 20% discount that we asked about before we ordered.
DO NOT GO HERE. THIS IS WHY VEGAS HAS A BAD REPUTATION FOR FOOD. SOMEONE NEEDS TO GO CLEAN THIS PLACE UP !!!