If, like me, you are trapped as a Cox customer, this store is probably a better choice than most Cox locations. Still, I had a deceptive hour wait my last visit, only to be sold a defective router/modem. It happens, I suppose. Returned the unit 18 days later only to see they are now carrying a different brand. Hmm. At least the wait was shorter and the installation quicker this time. A total of more than three hours of my time wasted just trying to maintain my internet service.
Hey Cox. Transparent pricing would be great. How about no longer giving discounts to new customers and screwing your existing ones? Why knowingly break new customers' budgets with plans they can't afford when promotional discounts end? Why not stop offering free premium cable for just a month or two or three to trick your customers into paying extra for channels they do not want or need? And why keep using unreliable independent contractors for service calls? I'll answer. Cox is not your friend in the internet age. They are not interested in quality of service. They are interested only in squeezing cash out of a slowing dying business model. Watch your billings.