My daughter has been going here since November 2014. She started in the toddler class which took her 2 weeks to adjust since this was her first time at a daycare/preschool. She moved to the 2-3 year old class a few months after her 2nd birthday. Then once she was potty trained she moved to the 3-4 year old class which was a few months before her 3rd birthday.
I feel that she has learned a lot socially and academically. Her toddler class did art work, sing songs, story time, snacks, and recess outside. Her 2-3 year old class did similar things as the toddler class but with a little more challenging crafts. Her 3-4 year old class is where she learned more academically. They learn a different letter and number every week. They practice reading and writing, develop their math/critical thinking skills, social studies, scientific thinking development, personal work habits, and social development.
Every week is a different theme that the kids learn about like the weather, holidays around the world, police officers, presidents, etc.
I can tell my daughter enjoys Hand in hand because she will tell me on the weekend "I will go to school to see my friends." Then I have to remind her it's Saturday and that she'll see them later.
As a parent I am very happy with my daughter attending this school. The front desk ladies are very nice and know my name as well as my daughter's name. As for that bad review, English is that woman's second language which explains why some people may find her hard to understand. But in my opinion she speaks well enough to do her job. And it isn't a credible review if it is simply based on a phone call. Hand in hand also has a website handinhandpreschool.com if anyone is looking for more information about the school.