I had a REALLY weird experience here. I was drawn here due to the great yelp reviews and the prices too. Since I had time to kill while I waited for my flight I decided to come get a massage. First of all, when I walked in the woman who greeted me asked what
I wanted and I told her a 1 hour fully body massage. She then sat there for another five minutes before she disappeared to the back and came back to get me.
When I first walked into the room I was suppose to get my FULLY BODY massage in, I realize immediately that she put me in the room where people get their feet massage. When my masseuse comes in he has a hot water tub with him and places it in front of me. I then tell him I don't want a foot massage and he gets the front desk lady to talk to me. I repeat myself and tell her what I want very clearly. Afterwards she talks to my masseuse in Chinese telling him to just do a fully body on me in the giant public room as she didn't want to put me in a private room. (They didn't know I speak Chinese). He asks me to take off my clothes in this room and lay on the dirty foot massage recliner. I was so uncomfortable! I was confused because why would I get a full body massage in the room where they do foot massages?! And be exposed to anyone who walked by or other people getting a foot massage? I was pretty desperate for a massage so I just did what my masseuse asked me to do. The massage itself was pretty good. I told him to use more pressure and he did. He found my knots and really worked on them the best he could. What bothered me was I could hear EVERYTHING that was going on in the front and everytime a customer came in or out and their exchange with the front desk lady. I noticed a COMPLETELY different attitude with the other customers than with me. Because of how loud everything was where I was getting my massage, I couldn't relax. When my massage was done I was charged a higher rate than what is advertised online and what people on yelp have been saying they're charged. When I mentioned this to the front desk lady she just told me that I was wrong and was very rude to me. I felt so uncomfortable with the whole situation that I just paid and left.
Overall, the customer service is HORRIBLE although I did hear how nice they were with other customers. The massage is decent but not worth what the individual charged me. I should've stood up to the rude management but I didn't want to be disrespectful. It's all gravy now but I think other clients should know to not let the staff make you uncomfortable in any way. Stand up for yourself and don't be a scared like me!