Well doesn't this Barrique's location have just the best customer service EVER! If you know me well, you know I drink cold brew 365, so when cafes stop carrying during the months it's obscene to sip something cold, I make it at home, using a pound of Full Bore from Barrique's, 10 cups of water, and two-ish days steeping in a dark corner. I'll cut that 50/50 with water and that pretty much fuels me from December until May. Here's the thing, on my last visit, the machine mutilated my beans, whereas almost every other time I've picked up a bag the ground has been a tad course. I pointed it out to the barista, she showed her manager, and within minutes they were grinding another pound on a different machine. They explained that although the machines get pretty regularly services, sometimes things can be out of whack. I was appreciative they were willing to give me a do over, a level of service and attention that'll keep me coming back! (Now if they could only brighten up that dark little room. When tables up front are full I go into full sleep mode pulling up a chair in the darker of the two spaces.)