This marks the 10th time I have been there and I leave with the same impression every time. That is for the very mediocre food they are sure expensive and service is just plain bad! OK so what is the problem? well two people for breakfast one being oatmeal was $35!!! My bagel with steak was overcooked and soggy hash brown and overall tasteless. They had to come out 3 times for my wife's oatmeal cause first trip they forgot the milk and fruit, then came the milk and forgot the fruit...mind boggling incompetence and they did this every single time we have been there so she can't start her breakfast and just sit there sometimes for 5 minutes! oh I ask for a large orange juice with two straws so the waitress decided to change it to a carafe and charged us $8.8!!! We are not complainers but this time like one time a year ago we said something and did anyone did anything? NOPE! what they do is to hand you a discount coupon, not write off the juice or anything , so the moral of their customer service is TOO BAD BUT UNLESS YOU COME BACK, YOU MEAN NOTHING TO US SO HERE IS A COUPON FOR NEXT VISIT AND IF YOU DON'T COME BACK, THEN WHO CARE! That is the message, perhaps I should have left a note for the waitress, and say SORRY FOR NOT TIPPING BUT IF YOU DO IT RIGHT NEXT TIME I WILL TIP YOU! Wonder how they would like that. I handed back the $5 coupon and said we won't need this as we will NEVER be back. we left a tip anyway, not that she deserve it cause when you can't serve oatmeal, you really need to think about a different profession!