Cheesecake Factory is not fast food nor fast casual. Complaining about a wait should not result in deductions! Friends, there are plenty of empty restaurants around if you want immediate seating!
Everything about Madison's Cheesecake Factory was on point and comparable to long established locations - except for the hostess and hostess stand. There needs to be immediate attention here because the hostess doesn't look up. Telling people to stand to the side for 40 minutes probably hundreds of times per shift seems ridiculous and could be why she is so surly. Post some signs or get some sort of dividers or something.
If you can get past the discombobulated mess that is the first piece of the experience, it gets better. Server (Briana, I think) was prompt, thorough, energetic, and friendly. She knew about the menu. That's a pro who can answer as to what's on the plate but not listed in the menu. That helped me. When my Asian dish came out it was better looking than any other Asian dish I've had. Yes, the rice was a little heavy and fresh pineapple a little light but that's not the end of the world.
As you know if you've ever been to TCF before, portions are huge. You're getting two servings whatever the dish is!
Cakes and pies are huge, pretty, and tasty!
TCF Madison doesn't disappoint in the food. We will be back but hope some changes are made to the hostess/holding area.