I'm sorry to say that this rating shall officially stay at one star. A women named Alice from the customer service department contacted me through a message on here giving me an email address to contact. So, disappointed customer gets an email from disappointing business telling them to contact someone else to explain the situation. It's the equivalent to explaining a situation over the phone only to be transferred to someone else who needs to hear the whole story again. Disappointment number one, check! I contacted the email address and their offer to resolve the issue is a coupon for one free game...NOT GOOD ENOUGH, sorry! I never asked for a handout or expressed any interest in returning so to offer a coupon, let alone a coupon with only a one free game value, is insulting. If I were stupid, I'd take this coupon in, but I'd only get more upset at the company then I already am and here's why. In the fine print of this coupon offer, it states that literally nothing else is covered by it except ONE game for ONE person. Not even the shoes are covered by this coupon. I know why they offered me this coupon, they wanted me to return to their awful company and end up spending more money. I'M NOT AN IDIOT BRUNSWICK, I've worked in customer service my entire working life and that coupon you offered me, INSULTING! Just needed to update the public on how much of a joke your company really is and I think I about covered it.
P.S.
There's 4 people who's night this business ruined, I'm just the one person complaining about it for the group. One free game for one person just doesn't cut it, we want our money back. Each group paid $21.84 so a total of $43.68 is what we'd like refunded back into our cards, or a check works too, we're not picky.