I have to say that besides the deliciousness of their chicken, their customer service is the reason I keep coming back. I love the fact that when I take my children there, I can place my order and sit down, and they will bring it out to me. They also have someone walking around re-filling drinks, which is again a plus when you have a little one in a high chair. There is also someone always walking around cleaning, which again is a plus. There is nothing worse then sitting down to a table with sticky spots. The play ground is always clean, I just wish parents would keep a better eye on their children while they are in there. Since it is all enclosed parents send their kids in there and pay no attention. Other than lazy parents, I do not have anything bad to say about this location.