I will never return again. You lost a customer. This would have been my 4th visit to the salon. After trying all weekend to make an appointment for my mother and self I finally got a call Tuesday morning 12/10 the day I wanted my appointment. Made the appointment for 1 and the receptionist said she would have her other girl shanell come in early so we could both have a stylist. Upon arrival shanell sat me down and asked me what I wanted done. When I started to explain the color I wanted she said "whoa whoa I thought you just wanted a cut. Hold on" she went to the front (where my mother was waiting to be called back) and checked what the receptionist wrote, then my mother heard the receptionist say that I had told her I only wanted a cut. LIAR. Then shanell went to the back and started complaining to whoever was in the back and after a few minutes finally came back to me. She said "I can color your hair, maybe cut it, but I don't have time for anything else so you can just sit under the dryer. I came in early to help you out and I just don't have time" we decided against it and left. Clearly your employees mistakes are my fault and I should feel bad for her having to come in early? No thanks I'll take our business elsewhere.