If you're looking for refuge from the cold/snow, this is an excellent place to come to. I came here during the Christmas market on a Thursday evening so the place was packed. I was with a group of 10 and we waited for about 20-30 minutes to be seated.
We all opted for hot chocolate. Prices for these drinks range from $5-10. I personally prefer to eat ice cream or some other form of solid food, but we were all pretty full from dinner. I got the frozen hot chocolate, which was pretty average, maybe a little too sweet.
Overall, it's good given the area, but it's not the best hot chocolate I've ever had. I would still come back to try their other desserts if I had the chance.