I love Nordstroms kids shoe section. I have been a customer for at least 15 years. Their customer service is exceptional and consistent. I have had a great experience with Rachael and other employees. They give my children balloons and they also color. I am greeted immediately and helped with in store and or online purchases. I recommend this store over Saks, any day and I worked for Saks years ago. What makes Nordstroms stand out, is their customer service is genuine, warm and consistent.