After one call with Jocelyn, there was no way I was going here. She put me on hold and didn't put me all the way on hold because I could hear her and her coworker laughing and talking. After 5 minutes, the call was dropped. I called back and told her not to put me on hold and asked for eye exam availability.
Jocelyn: "the earliest I have available is in 3 days."
Me: "you don't have anything available today?"
Jocelyn: "yes, there's availability for today at 2pm"
Why wouldn't she tell me that from the beginning? Fortunately, I called around and had a much better experience at their neighbor Walmart Vision Center.