Late post - this happened earlier last month.
The long awaited opening of Max's is finally here. Here are my thoughts about this place:
1) WAIT = The long wait was expected because of all the hype. No problem there...the only issue I had was when the host tried to give my spot in line to somebody that he knows. When I approached him about it, he told me that he doesn't have a table for 4 yet he offered a table for 4 to his friends that just got there.
2) AMBIANCE = the ambiance was good. Definitely a good family place to dine in. They also have a bar inside which is a plus considering their location. It also set up nicely for private events as there are sliding doors that could separate sections of the restaurant.
3) SERVICE = The service wasn't as good as expected but given the fact that they just opened 8 nights ago (dinner only), I have to say that they have to do a lot of training specially their bussers. It took 15 mins before we got our drinks while there are at least 3 bussers walking around for plates to be put away instead of making sure that all the customers waiting gets their drinks first. I finally called one of the staff which seems to be a manager or a supervisor as he wasn't wearing the waiter uniform instead he was wearing a blue shirt with a tie. I had to ask for our water and informed him that we are ready to order. After placing our order, it took another 10 mins and my husband has to asked another server for our drinks. Our waiter Lloyd apologize multiple times about the delay which is nice. He made the rest of our dining experience tolerable.
4) FOOD = We ordered 1 full chicken, regular crispy pata, regular kare kare and bicol express and buko pandan for dessert. The chicken was ok, I think the one in Glendale was better. The Crispy Pata was amazingly good. It was fried perfectly on the outside and moist and juicy on the inside. The Kare-Kare was also good. The Bicol Express is perfectly seasoned and spiciness hit the spot. The buko pandan was delicious but the winner for tonight's dinner was definitely the Crispy Pata.
Overall, the management should consider training their staff more on quality customer service so they don't end up a failure like Goldilocks. We, Las Vegans are quite particular with the quality of service and food since we are blessed with many upscale restaurants. I would definitely give them another chance and comeback.