Steer clear.
We waited all day on a weekend for the company rep to arrive for a scheduled visit. Called them, no answer. No show. No reply.
Called them again on Monday. The rep said they'd gone to another property and insisted that I had given him another name (of a person I have never heard of). He finally "found" our service request but didn't apologize for their error. I rescheduled anyway. This time, the rep arrived (an hour late). He took photos of the earth where we have a water leak, touched nothing, and left saying it would be a minimum charge of almost $500 to investigate the leak, which they could perhaps do another time. No thanks.
Wish I'd checked Yelp before calling them--and it was a home warranty referral initially. Lesson learned.