First time I ate at this one, got a great server. She was very friendly, spot on with taking our oder and getting our drinks/food out. I had the Steak Fajitas, they were good, still sizzling when they came out. Was very happy with the experience.
Second time, was December 2009, was sat at a table that had a hurricane blowing down on us from the A/C vent. Waited 10 minutes before anyone showed up for me to even ask to have it turned down, then another 5 minutes for our drink order. I ordered the Ribeye Steak, my 4yo son got mac & cheese, my girlfriend got a buffalo chicken sandwich.
40 minutes goes by (and the place wasnt even busy), drinks completely empty, our food comes out. My fries are soggy like wet shoelaces, my steak that was supposed to be Medium was cooked all the way through and cold by the time it made it to the table. I'm guessing it sat under the heat lamp the entire time.
I hate sending food back because.. well i've seen the movie Waiting and it terrifies me. But for a $20 plate thats so gross i cant even eat it, i have to do it. 15 more minutes goes by, my replacement comes out and its cooked more to order but tastes like a $3 manger special skirt steak cooked with a cigarette lighter. After one bite, i left it. Total bill was around $50 for 2 adults and 1 kid.
I'm never going to this Chilis again.