Sometimes it's a shame a place can't get zero stars. My phone had a myriad of issues - it would turn itself on after I turned it off, the battery (Now the extended battery after the original one wouldn't hold a charge) had a six hour life if it was in my pocket not being used once, it would drop service ALL the time, etc. I explained that to Brian, the greeter, who turned out to also be the store manager. He told me to look around I'm third in line and someone will be right with me. 20 minutes later I get a tech, Tuan, who looks at my phone. After ten minutes goes by he tells me that because my phone is one whole year old I just need to wipe the whole operating system clean and that should fix everything. I explain to this tech that I find it highly unlikely my operating system is responsible for turning my phone on after it's shut off (Sounds like a hardware issue) and my horrible battery life (Hardware issue) but hey, I'm just the customer. Tuan says he will move all of my personal stuff (Contacts, photos, music) to my sim card but that I'll have to download all of my software again, which is fine. I sit there for 35 minutes. I could defrag a hard drive in less time. Eventually he comes up to me (After assisting other customers right in front of me) and tells me that the wipe worked and everything is fine, what was taking so long was moving all of the stuff from my sim card back to my phone. So, being the customer service extraordinaire he is, he stopped the process so he could check and make sure the rest of the phone worked, which according to him it did, and now I could leave and when it was done moving everything over I was good to go. Again... not something I was happy about. So I told Tuan the cold hard truth: I'm not leaving and going home, I'm going to lunch across the street, and if I come back with a still broken phone I will be absolutely livid. He says no problem. I was back in 65 minutes. The only thing Tuan had accomplished was deleting half of the stuff he said I would have saved, and syncing my email to my contacts instead of my contacts to my contacts. Now every email address I have ever sent to or received from is a phone number. My mom, for instance, who has a work line a house line a cell phone and 2 email addresses, is now 5 of the 6200 contacts on my phone. When I walk in, the manager welcomes me back, I tell him what happened and he tells me to have a seat or walk around, I'm fifth in line and it could be about 25 minutes, so if I wanted to leave just to let him know so he could update his stupid list. I tell him that's ridiculous and I would like to speak to the manager, who he turns out to be. I now see why this ship is sinking. He hooks me up with Nick, another tech, who looks through stuff on the phone and shockingly tells me it's a hardware issue and they're just going to send me out a new phone I'll have it on Tuesday (This was a Sunday) and I have to sign some thing saying I'll return my terrible phone so they can recycle it into someone else's problem. Tuesday - no phone. Wednesday - no phone. Thursday - phone. That's it. No battery. No backing to COVER a battery. No sim card. So I'm supposed to take this new phone and use my sim card with 6100 useless contacts and put in my extended battery that dies before I get to use it. I call Verizon and tell them I want out of my contract due to gross negligence which they of course will not let me do, instead they're sending me a new and different phone with a built in extended battery, and would like to take care of 2 months of my bill. I am angry but feel it's the best deal I can get. Then they tell me the "month" of the service they are willing to cover is strictly the ticket price of my calling plan - $59.99. Yet when I get my bill every month it's $105. Unbelievable. I can get out of my contract on February 28th of next year and until then I will be telling every person who mentions switching phones to stay away from Verizon, because a giant conglomeration that doesn't seemingly care remotely about customer service should be absolutely ashamed of itself.