I emailed Justin pictures of my sofa, 3 rugs, and loveseat and he was quick in his response and provided me a quote of the cost beforehand. When I asked him for a law enforcement/first responder discount, he did that and gave me a discount. After Justin arrived and did all my rugs and furniture, he offered to fill in my tile grout that same day and ended up doing that for me for a great price. Great communication, great service and he did a great job!