This place has got to be one of the most poorly managed and staffed businesses in Steelyard Commons... and THAT is saying something. I walked in, and was systematically ignored by all 7 employees and the manager that were working. However, I was treated to a show of the manager and the employees complaining about customers, yelling at each other, and carrying on other personal, inappropriate conversations.
They were not busy, no one in the drive thru, and only a few people in the dining room. There was only one waitress that even acknowledged me, and that was after I was standing there for almost 8 minutes - (yes, I know the exact number of minutes, because I ended a call when I walked in the door.) She only said hello and that someone would be right with me; which didn't happen.
I walked out, went across the street to Five Guys where I was greeted the moment I walked in the door with a friendly smile and great customer service.