When I scheduled a massage and mini facial for Saturday afternoon I was beyond disappointed in the service. I walked in the door and there was no receptionist so I had to wait over 10 minutes just to be greeted by an employee. Then, I was told that I didn't have an appointment. Granted, I had called the previous day and left a voicemail asking if it was possible to cancel my appointment and re-schedule, that voicemail was never returned so I figured I would just go, even though it was a busy weekend for me. I never received a call back, or confirmation of anything, my appointment was merely cancelled by the staff without letting me know, and re-scheduled with someone else. When I explained to them that I had driven all the way from North Glendale (almost an hour) in order to make this appointment they showed no sense of sympathy, no sense of trying to solve the problem, I was merely told that oh well I would need to re-schedule. In fact, I never even received an apology, I was told that it was cancelled and assumed that I would realize it was cancelled since I left a voicemail. It almost makes me not want to return here even thought I prepaid for the services. The least they could do is try to apologize and make THEIR MISTAKE worth my driving time. Maybe a small upgrade, or at least let me know that they could fit me in on the next business day, or later that afternoon. TERRIBLE CUSTOMER SERVICE, ESPECIALLY FOR A RETURNING CUSTOMER. The poor lady behind me felt bad and offered me her massage time, and was told by the employees that wouldn't work since I had a facial as well. The only reason that I am giving this place two stars is because my previous massage I had was a wonderful experience.