We came to Madison for Mother's Day. Key West Shrimp House was recommended to us by numerous friends. There were 16 of us in our party and when I called to get reservations, I was informed they didn't do reservations. The person on the phone was very polite, and informed me to come and put our name in, there was a room downstairs where we could wait with free soda, adults could get adult drinks and there are games to keep the children entertained. We went out in our name and was told it would be approximately 45 minutes but he could not guarantee how quickly the parties upstairs would eat. The gentleman that took our name came downstairs to announce as tables came available, he joked with us and was very pleasant. We waited 2 hours before being seated. It was well worth the wait. They were very apologetic about our wait, they had numerous staff that had called in that day. They gave us a sampling of desserts for our wait and thanked us for being so patient. Don't let the wait discourage you from eating at this establishment. From the person who answered the phone to the person who bused the table they all were very professional. We will eat here again when we are on Madison.