While the restaurant was smaller and darker than I'm used to, this has nothing to do with my 2 star rating. I cannot be sure, but my review is mostly based on the manager on the clock at about 12:15pm, right during the lunch rush. I can understand being new at a job, we have all been there, but why make the newest person on the team (and if he isn't the newest he is just the slowest) run the bread/start station? There were clearly faster workers further down the line who would regularly go out to the dining room and clean up. Also, the entire time we were there (more than 30 minutes) she, the manager, was sitting at a table by herself, earbuds plugged into her phone and text book open. This was the lunch rush! Not only wasn't she helping, but she was taking up one of a few available tables. When she was needed she would shake her head unapprovingly and walk over to help. At any given time there were anywhere from 3-6 people waiting in line to give their order, terrible managerial skills in my opinion. She was focused on herself and would only take time to help when absolutely needed, or she would take a break to bark orders to the employees who were working their tails off. We went to this location because it was slighly closer to where we work, but will not again return. In addition, it would seem their toaster is on too high, both our subs came out hard and crispy. There is a location about 3 miles west on Mcdowell of this location, I would recommend going there anyday over this location.