I purchased a Groupon Coupon, called and made an appointment. When I showed up, they did not have me in their appointment book. I had a short wait until a stylist was ready for me. I don't know if she was a meth addict, or had the DT's or Parkinsons. Her hands shook terribly! She was rough on my head, tossing it around while she washed my hair. The head massage lasted about 15 seconds. She did not explain to me the French Hair Cutting technique so I thought she was really wacky when she asked me to stand during the cut. The cut ended up to be fine, but the experience was not very good. I still have a coupon to use so I will have another hair cut and a facial. Hope the next experience is better.