Arrived exactly 12 minutes (apt was at 8:45) late mostly because I parked in the wrong area and had to re-park and find the place. Not very hard to find, mostly my mistake for parking on the wrong side of the building. After I sign in I waited 4 minutes a lady call me and give me extra papers and collect my Id and insurance card. A couple minutes later the lady (not very nice) calls me and tell me because I'm "15" minutes late she needs to see if they can work me in. Well at 10:15 ish I'm finally called in. I waited for far more than I was late for. It wasn't even a full 15 min late. However, the front lady was not nice at all and treated my "15" minutes late as a total crime! She even told me that he doctors would not address all my concerns, I had to choose one or two only to discuss. Terrible waiting, I'm sure they overbook people!
The facility is clean, comfortable and some of the inside staff was nice. However their phone service is terrible as it took me a few days even to make the initial apt. The front ladies were not very friendly and their "late" policy is awful!
I wish had told them that if I could not be seen for all my issues maybe I should pay half a visit too! Not a nice attitude towards a new client/patient.
I will look for a new place where staff is friendlier, better working hrs for the phone lines and better over all idea on how to treat your clients/patients that keep you in business! I felt that most of the staff were too much like barbies too worried looking at themselves all the time and forgot to be nice/polite to new clients!
This is not a review of the doctors but a review of the facility and the front staff and phone service availability. There are so many ladies working on the front that I wonder why no one answers the phone!
Finally when I saw the doctor I did feel that she rushed me and looked at her watch a couple of times. I won't come back here. They just want to see numbers not a quality visit.