Embarrassing for the McDonald's brand.
Other than the charming and conversational young man at the drive thru, this place needs a training overhaul. I can tolerate the occasional screw up/missing item from my order. I am willing to tolerate the occasional cold fries, and disappointing burger. But this last trip thru the drive thru was absurd. They asked me to pull forward and my food would be right out. I waited and waited, and counted 20 cars drive around me until finally I called the store from my car. They said, oh yes, we will bring it right out.... I waited another 6 minutes. Start time to order a quater pounder combo....11:02. Food arrival time... 11:23. I got to my office .04 miles away, and my food was stone cold.
I am at a loss to understand how the people responsible for the training at this place can accept a pay check for what they do. This is NOT NASA people... it's a McDonald's, and you're embarrassing yourselfs.