Start to finish, a horrible experience. Waited almost five minutes at the hostess table before finally resorting to flagging someone down to seat us. Drinks arrived promptly, waitress said she'd return "in a minute" to take our appetizer order. Nearly eight minutes later, she returned. We decided to err on the side of caution and order the appetizer and entrees at the same time. When the appetizer came out, we were given no napkins, no silverware and had to ask for small plates. THREE plates (mismatched sizes) were brought out for our party of SIX. Still no napkins or silverware. Food arrived and again, we had to ASK for silverware and napkins. Hard to eat a salad or Mac and Cheese without a fork. Pretty messy to eat wings without napkins. The Cobb salad was served with a paltry two slices of avocado which were hard, they were dark green....the avocado clearly wasn't ripe and should not have been served. The macaroni and cheese that came with one of the kid's meals was inedible. The cheese (which we were told was queso cheese, but it couldn't possibly have been.) was chalky and tasteless. The chicken strips had no seasoning at all. The restaurant was not busy. I don't understand why service was so slow and why the food was so subpar. The server did remove the kid's meal with the Mac and cheese from the bill, but it was too little, too late by that point. We won't be returning any time soon.