Bf & I decided to come here because it looked like a nice, romantic little place. Perfect for a date night. I had called on a Friday night at 6:00pm and spoke to one of the waitresses to book a reservation for the next day, Saturday at 7:30pm. She said it was available and asked for my name and confirmed my reservation, so everything was going as planned. On the day we arrived, a very rude waitress, the one that greeted us told us there's no reservation and pretty much told us to leave because there are no spots at all. She kept asking if I got an email confirmation because she thought I made the reservation online when I kept telling her I spoke to a LIVE person and made the reservation through the phone. And she thought I was stupid and told me they open at 5pm as if she thought I called earlier than 5pm and was lying. So we left and we will not be returning because of the poor and rude customer service.
They were incompetent and rude. We drove all the way to down town Toronto just to try out the place, only to be told to leave because apparently they were too incompetent to confirm reservations and mark it down.
In my opinion, customer service is really a big factor for success in restaurants and that's one thing they lack.
Maybe one day we'll return if they decide to hire people with better customer service skills.