Sorry. I really liked Dr., but an hour wait past my appointment, after arriving early, is unacceptable. Especially irritating is staff total uncaring attitude. I'm not stupid. Your answers to my questions tell me A. This type of wait is normal. B. You really don't care at all. Which tells me the staff doesn't care. Which tells me, unfortunately, that Dr. doesn't care. If long waits are normal, then tell me that I better clear a 3 hour window on appointment day....I think they call it "appointment" for a reason. So..on to a new Dr.....reason? Well, if you can't manage your business, you can't manage my healthcare.