I struggled to decide to give them 2 or 3 stars. We arrived and the hostess was very friendly, after we were seated our server came to the table in a timely manner. The server was great, she was very friendly and made sure all our needs were met quickly. She is the main reason I gave 3 stars instead of 2. We ordered the fried onions, strawberry martini and a margarita to start. The drinks were delicious and though I'm not a huge onion fan the fried onions were ok. ( I enjoy other businesses fried onions better). I had the Ribeye with mac and cheese, my wife had the filet with cream spinach. We both ordered our steaks medium rare and this is when things took a wrong turn. When the steaks arrived I touched it with my finger and it felt firm. I took the first bite and it did have great flavor and good grill marks. After a couple bites getting closer to the center the meat was not looking medium rare. I cut into the center of the meat and it was medium at Best working it's way towards medium well. My wife's cut was closer to medium well. Our server checked in with us and I confirmed she put the order in for medium rare and she said yes. She looked at the Steak and agreed it was not medium rare. She offered to have another Steak made for me but I declined. (I do not like to have food sent back to the cook who may take offense and give me a "special" recipe, I have watched the movie Waiting one to many times.). The mac and cheese was very good and I felt the cream spinach was salty but the wife disagreed. We were celebrating our 13th wedding anniversary and the server brought us a comp desert. The butter cake appeared to have a burnt section and tasted the same. What really helped me decide to never come back is the manager or cook never came to our table to apologize for the over cooked meat. With the prices and atmosphere they have you would expect at least that much. They have a lot of great reviews which is why we went here but our experience was bad enough to prevent us from returning in the future.
I would like to add that I received a response less then two hours after I posted my review. I agree the server offered to resolve the problem right away and I declined, that's on me. However with so many great options in Las Vegas second chances are unlikely. Thank you for your response.