This company charges higher rates for property management than many other companies in the area. They additionally charge hundreds of dollars extra for items which are not typically included as extra charges in standard property management contracts. They also charge service fees on taxes paid on properties!
From what I have observed, company representatives do not follow directives given by legal representatives, and are not willing to discuss fees for services, stating that they are "not negotiable." In particular, avoid Scott Laflen, who is particularly arrogant about the "quality" of services that he overcharges for.
These business practices, and borderline hostile attitude toward at least one customer who paid them thousands of dollars per month, would lead to my strong recommendation that you take your business elsewhere.