They deserve a 5 honestly but the four is for the wait. It usually takes them at least an hour to get your order ready (due to their popularity they are always slammed. The food her is beyond amazing. The fries are the best fries I've ever had, the wings are delish, the pizza is good, philly cheese steak is tasty. I don't think you can go wrong with any of their food. Calzone is so good too. Small is massive. Proportions are generous. It's worth the price and the wait.