I had knee surgery a month ago and have been going here 2-4 times a week for a few weeks. The staff is great. You truly feel that they want to do everything in their power to succeed. They also set you up with exercises I can do at home. As far as staff I would give them a five. The reason I'm giving this place a 4 is because I think that it could be bigger. It feels very crowded in there and me having just having knee surgery have to be careful moving around with all the tables, stools and other equipment.