Certainly not the brightest people at the airport. The lady couldn't answer questions like, "how long is the wait?". Surely that must be a frequent question. She actually had to overhear the answer from another worker before she could tell me.
You show up and give them your name, if you called ahead to 1-800-Blue-Van (Super Shuttle) you can get transport for 19 bucks. You wait for the van to come and the driver to call your number on the receipt. The van is full, they pack you in like sardines. You can tip the driver on your credit card when you reserve or give cash. If you know you are running late, like your plane is delayed, call and let them know.
It was ok. Not the most personable or helpful staff, but I got to where I needed to be.