A&D came out in response to a home warranty request for an ice maker that was not working. The tech replaced the ice maker and it began making ice; however, the ice would not dispense through the door. Until the ice maker was working, I could not determine that this was an issue. I had to arrange another service call, and he came back and repaired the dispenser. I feel like it would have been appropriate and thorough for him to check this issue on the first visit.
Six weeks later, the ice maker has now stopped making ice. Instead of calling my home warranty company, I called A&D directly and asked them to remedy the issue. They told me to call the home warranty company, who they claim only guarantees the work for 30 days (I have not confirmed this fact yet). I explained that I do not feel I should have to pay another service fee when there clearly is something wrong with a repair that only lasts six weeks (the original ice maker lasted 10+ years). The individual I spoke with was incredibly unhelpful. She made excuses for why the repair took two visits in the first place, suggested there might be something wrong with the manufacturer's part, etc. but seemed to feel no obligation to stand behind their work. When I speak with the home warranty company, I will ask them to send a different contractor because I have no confidence in A&D's work.
I always try to give a company a chance to remedy a problem before posting a negative review, but I gave A&D a full opportunity to fix this issue and they had no interest in doing so or concern for their apparently poor work.